On-Hold Plus Online Store is owned and operated by: IntelliTouch Communications 5160 Carroll Canyon Road San Diego, CA 92121 TEL: 858-457-3300 FAX: 858-457-3311 Toll-Free Customer Service 800-839-7277 (8 AM to 5 PM Pacific Time) info@intellitouch.com Technical Support 858-622-4750 (8 AM to 5 PM Pacific Time) support@intellitouch.com Dealer Inquiries Email Scott Congdon Shipping Orders received before 3:00 PM Eastern Time usually ship the same day. Orders received after 3:00 PM Eastern Time may ship the same day but are guaranteed to ship within 1 business day. Shipping charges will be automatically calculated based on current UPS shipping rates for the applicable level of service, and added to your order. There is no shipping charge for downloadable orders. Payment Terms On-Hold Plus Online Store accepts Visa, Mastercard, American Express and Optima. COD orders are not accepted. Orders placed from outside of the US will only be accepted when paid for in US funds. We reserve the right to refuse any order. 30-Day Money Back Guarantee We back all our shippable products with a "no questions asked" 30-Day Money Back Guarantee. If you are dissatisfied for any reason just call Customer Service for a return authorization number. Privacy Policy At IntelliTouch, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more detail about our privacy policy. What information do we collect? How do we use it? When you order from our Online Store, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. When you voluntarily sign up for our E-mail list, we need only an e-mail address - which we use to send the information you requested. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. How does IntelliTouch protect customer information? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. About "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them. Will IntelliTouch disclose the information it collects to outside parties? IntelliTouch does not sell, trade or rent your personal information to others. Privacy Policy Summary IntelliTouch is committed to protecting your privacy. We use the information we collect on the site to make shopping at IntelliTouch possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. Your Consent By using our website, you consent to the collection and use of this information by IntelliTouch. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. About IntelliTouch IntelliTouch is the pioneer and market leader in the manufacture of message/music-on-hold hardware and software as well as an industry leader and driving force in the production of message-on-hold content. IntelliTouch products are marketed under the On-Hold Plus and HoldWare brand names. IntelliTouch is based in San Diego, CA and was founded in 1988. IntelliTouch developed the first commercially viable music-on-hold adapter in 1997 (On-Hold Plus MOH150). This innovation gave - for the first time, ever - the 40 million-plus small office/home office (SOHO) businesses the ability to play on-hold music and messages for their customers. In 1998, IntelliTouch introduced the first reliable and affordable multi-user music-on-hold adapter (On-Hold Plus MOH400), as well as the first affordable digital on-hold player/recorder (On-Hold Plus OHP3000). 1998 also saw the creation of the first new software products from IntelliTouch. CustomWorks, introduced in March, 1998 is an interactive program that assists users in creating an on-hold-message script. Professional scriptwriting services are labor intensive and largely responsible for the high cost of on-hold message productions. CustomWorks eliminates the need for expensive, highly skilled copywriters and, therefore, substantially reduces the cost and turnaround time of professionally produced on-hold productions. With CustomWorks, IntelliTouch was able to offer full custom on-hold message productions, featuring national-broadcast-quality voice talent, for under $200. By contrast, the use of professional copywriting services can easily drive the cost of a custom on-hold production up to $700 or more! MessageStudio, introduced in May, 1999 further revolutionized the on-hold industry by allowing users to control their on-hold audio programming from the PC desktop. This groundbreaking new product takes separate music and voice files and mixes them on the fly, sending the audio output through the PC's sound card for recording on to an external digital audio playback device (On-Hold Plus OHP3000), a process which was formerly done in a professional digital production facility at high cost to the user. With MessageStudio, users can now e-mail scripts written with the Script Writer component of the program and receive professionally voiced messages which they can use with MessageStudio…all without the expense of a professional digital production facility. The software even allows the user to record messages, in their own voice, at any time to add to the mix. The MessageStudio program has worked to further reduce the cost of a professionally voiced on-hold production to $15 per message and cut turnaround time to days instead of weeks! IntelliTouch products have received multiple awards from the consumer electronics and telecommunications industries. The On-Hold Plus MOH150, MOH400 and OHP3000 products individually received the prestigious “Innovations Award” at the Consumer Electronics Show in Las Vegas in January 1998. Innovations is the most recognized awards program in the consumer electronics industry. It is endorsed by the Industrial Designers Society of America and sponsored by the Consumer Electronics Association (CEA), a sector of the Electronic Industries Association. The OHP3000 and MOH400 were also awarded "Editors Choice" and "Product of the Year" awards by "Teleconnect" magazine in 1998. Once again in 1999, MessageStudio in conjunction with the OHP3000 digital announcer were also awarded the "Editors Choice Award" by "Teleconnect" magazine. "Teleconnect" is one of the Telecom Industry's leading publications and the authority in reviewing on-hold music and message solutions. Our mission is to constantly strive to be the innovator and market leader in providing affordable, high quality hardware and software-based message/music-on-hold solutions which can be used by any business, regardless of size.